Where is Strada? We are located at 108 Main Street in the heart of downtown Northampton. We are across the street from Urban Outfitters, near CVS and Caldwell Bankers Real Estate.
What is the return policy for purchases?
IN PERSON PURCHASE: We offer a 72 hour comfort guarantee return window for a full refund. Items must be in new (resalable) condition, with original box, tags, and receipt. Items returned day 4-14 will receive an exchange or store credit. After two weeks they are yours to love and cherish, or consign or donate.
ONLINE PURCHASE: Customers must initiate their return within 4 days of receiving their purchase and return the goods to us in new condition with tags, box and invoice for a refund back on their original method of payment. Send items to the address of the enclosed invoice (STRADA 108 Main St. Northampton, MA 01060).
Shoes or clothing that show wear or have a scent will not be refunded and will be donated. The customer is responsible for return shipping. Please allow us 24-48 hours once your items have been returned for processing if returning by mail. Contact us with any issues.
Where are your shoes made? Our collection of footwear is hand finished in the U.S., Portugal, Germany, Poland, France, Italy, Spain, Israel, Mexico and the Netherlands. Many of our brands are handcrafted by 2nd and 3rd generations in their original factories.
What is European comfort? Strada features cutting edge to classic styles for work and play, all carefully selected for their attention to detail, quality and comfort. Many of our styles are adjustable and orthotic friendly. We believe that you don't have to compromise comfort for style.
Why is Strada special? As a traditional "Sit and Fit" Strada believes some customer service traditions are timeless. From measuring your feet, consulting about style, counseling about concerns, to suggesting a selection of carefully chosen shoes to meet your needs we hope you enjoy your experience. And if you already know exactly what you want to buy, that works great too!
Why is fit important? A properly fitting shoe allows you to feel more comfortable, improves posture and gait, makes your shoes last longer, and helps avoid some foot issues.
What are your prices? Our prices reflect manufacturers suggested retail prices so we're competitive with online pricing, with the added benefit of years of experience and expertise. Our shoes range from $95 to $395 and we offer lay-a-way (in-store) and Afterpay (on-line).
What sizes do you carry? Women's sizes 37-42 and men's sizes 42-46.
What payments do you accept? We accept cash, all major credit cards, Strada gift cards, and Northampton gift cards (in-store only).
Anything else I should know? Most of our shoes are refurbishable. While we offer shoe shine services (and waterproofing upon request) we suggest using NuSole or a local cobbler for refurbishing.
Thank you for supporting our locally owned family business.