Return Policy

THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING

IN STORE  PURCHASE:  We offer a 3 day "Comfort Guarantee" return window for a full refund.  Items must be in new (resalable) condition, with original box, tags, and receipt. Footwear must not show visible wear, such as markings on the sole. Items returned day 4-14 are eligible for exchange or store credit.  After two weeks they are yours to have and to hold, or consign or donate.

ONLINE PURCHASE: Customers must initiate their return within 3 days of receiving their purchase and return the goods in new condition with box, tags, etc.  for a refund back on their original method of payment. Items with signs of wear, such as markings on the sole, will not be refunded.  (For fastest service please include a copy of the invoice with your reason for return. Send items to the address of the enclosed invoice: STRADA 108 Main St. Northampton, MA 01060).

FINAL SALE ITEMS: Socks, jewelry, headwear and sale/clearance items are not eligible for returns. Shoes or clothing that show wear on the sole or have a scent will not be refunded and will be donated. 

Where are your shoes made? Our collection of footwear is hand finished in the U.S., Portugal, Germany, Poland, France, Italy, Spain, Israel, Mexico and the Netherlands.  Many of our brands are handcrafted by 2nd and 3rd generations in their original factories. 

What is European comfort?  Strada features cutting edge to classic styles for work and play, all carefully selected for their attention to detail, quality and comfort.  Many of our styles are adjustable and orthotic friendly. We believe that you don't have to compromise comfort for style.

Why is Strada special?  As a traditional "Sit and Fit" Strada believes some customer service traditions are timeless. From measuring your feet, consulting about style, counseling about concerns, to suggesting a selection of carefully chosen shoes to meet your needs we hope you enjoy your experience.  And if you already know exactly what you want to buy, that works great too!

Why is fit important? A properly fitting shoe allows you to feel more comfortable, improves posture and gait, makes your shoes last longer, and helps avoid some foot issues.  We recommend trying your new shoes on indoors, on carpeted or clean floors at various times of day before wearing them outdoors.

What are your prices?  Our prices reflect manufacturers suggested retail prices so we're competitive with online pricing, with the added benefit of years of experience and expertise. Our shoes range from $95 to $395 and we offer lay-a-way (in-store) and Afterpay (on-line).

What sizes do you carry? Women's sizes 37-41 (42 when available).

What payments do you accept? We accept cash, all major credit cards, Strada gift cards, and Northampton gift cards (in-store only).

Anything else I should know? Most of our shoes are refurbishable.  While we offer shoe shine services (and waterproofing upon request) we suggest using NuSole or a local cobbler for refurbishing.  

Thank you for supporting our locally owned family business.